Privacy Policy
Southern Cross Interview Institute ("we," "our," or "us") is committed to protecting the privacy and security of visitors and users of our online platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our services, including our website and professional training programs.
Information We Collect
We collect personal information that you voluntarily provide to us when you register for our courses, participate in workshops, request information, or otherwise communicate with us. This may include your name, contact details, professional qualifications, employment history, payment information, and any other information relevant to the services we provide.
In addition, we may collect certain technical data automatically when you access our platform, such as internet protocol (IP) addresses, browser type, operating system, pages visited, and other usage statistics. Cookies and similar technologies may be used to enhance your experience.
Use of Your Information
We use the information collected for the following purposes:
- To deliver and manage our training courses, workshops, and coaching services;
- To communicate with you about your participation, updates, or important notifications;
- To process payments and maintain records of your transactions;
- To improve and personalize your experience on our platform;
- To comply with legal obligations and enforce our terms and conditions;
- To conduct research and analysis to enhance the quality of our services.
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR) and applicable laws, we process your personal data based on:
- Your consent where provided;
- Performance of a contract with you;
- Compliance with legal obligations;
- Our legitimate interests in providing and improving our services, provided these do not override your rights and freedoms.
Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in delivering our services, such as payment processors or IT support, under strict confidentiality arrangements.
We may also disclose information where required by law, regulation, or legal process, or to protect the rights, property, or safety of Southern Cross Interview Institute, our users, or others.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encryption, and access controls. However, no method of transmission over the internet or electronic storage is completely secure. We encourage you to take precautions to protect your data when using our platform.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Subject to local law, you have certain rights regarding your personal data, including:
- The right to access the information we hold about you;
- The right to request correction or deletion of your data;
- The right to object to or restrict processing;
- The right to withdraw consent at any time, where processing is based on consent;
- The right to data portability;
- The right to lodge a complaint with a data protection authority.
To exercise these rights, please contact us at our physical address provided below.
International Transfers
If your data is transferred outside your country of residence, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Cookies and Tracking Technologies
Our platform uses cookies to improve usability and analyze traffic. You may set your browser to refuse cookies or alert you when cookies are being sent. However, some features of our site may not function properly without cookies.
Children’s Privacy
Our services are intended for adults and professionals. We do not knowingly collect personal data from individuals under the age of 16. If we become aware that we have collected such data, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly to stay informed about how we protect your information.
Contact Information
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Southern Cross Interview Institute
28 Kingston Avenue, Suite 5
Melbourne, Victoria 3004
Australia
We are committed to resolving any inquiries or complaints promptly and transparently.